Refund policy

If an item arrives damaged, defective, misprinted or different from what you ordered, contact support@shafrini.com as soon as possible, preferably within seven days. Include your order number and clear photos. We will review the issue and arrange an appropriate replacement or refund. Please contact us before sending anything back.

Our products are made to order, so we do not offer change-of-mind returns or exchanges for a size or colour selected incorrectly, except where applicable law requires otherwise. Please check the size guide and selected options before ordering.

Contact us promptly if you need to cancel or change an order. We cannot guarantee changes once production has begun.

For an order that has not arrived, contact us with the order number and delivery details so we can investigate. Nothing in this policy limits your rights under applicable consumer law.